90 Ferry Operators Receive Certification in Customer Service

11 Mar 2016
90 Ferry Operators Receive Certification in Customer Service
The training took place from 27th to 30th October on Tortola and Virgin Gorda and consisted of two, four-hour daily training sessions that covered Customer Engagement, Dynamic Communications, and Service Recovery. Native Son, Romney’s Associates, Inter-Island Ferry, New Horizon Ferry, and Speedy’s participated. In addition to this programme, the British Virgin Islands Tourist Board provided other comprehensive workshops this year within the different tourism sectors that included: Aquila, a Canadian Tour Operator, who certified tour guides and tour operators through its Centre for Cruise Excellence; multiple guest experience workshops through the Disney Institute; packaging and customer service training for Crafts Alive vendors; and most recently a workshop in Latin American cross cultural interaction that was held at The Moorings.

Ninety (90) ferry operators in the British Virgin Islands were recently presented with certificates in training for completing a workshop in customer service that was coordinated by the British Virgin Islands Tourist Board and facilitated by Aubergine Partners, LLC, an executive coaching and leadership development firm based in New York.

The training took place from 27th to 30th October on Tortola and Virgin Gorda and consisted of two, four-hour daily training sessions that covered Customer Engagement, Dynamic Communications, and Service Recovery. Native Son, Romney’s Associates, Inter-Island Ferry, New Horizon Ferry, and Speedy’s participated. In addition to this programme, the British Virgin Islands Tourist Board provided other comprehensive workshops this year within the different tourism sectors that included: Aquila, a Canadian Tour Operator, who certified tour guides and tour operators through its Centre for Cruise Excellence; multiple guest experience workshops through the Disney Institute; packaging and customer service training for Crafts Alive vendors; and most recently a workshop in Latin American cross cultural interaction that was held at The Moorings.

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Ninety (90) ferry operators in the British Virgin Islands were recently presented with certificates in training for completing a workshop in customer service that was coordinated by the British Virgin Islands Tourist Board and facilitated by Aubergine Partners, LLC, an executive coaching and leadership development firm based in New York.

The training took place from 27th to 30th October on Tortola and Virgin Gorda and consisted of two, four-hour daily training sessions that covered Customer Engagement, Dynamic Communications, and Service Recovery. Native Son, Romney’s Associates, Inter-Island Ferry, New Horizon Ferry, and Speedy’s participated. In addition to this programme, the British Virgin Islands Tourist Board provided other comprehensive workshops this year within the different tourism sectors that included: Aquila, a Canadian Tour Operator, who certified tour guides and tour operators through its Centre for Cruise Excellence; multiple guest experience workshops through the Disney Institute; packaging and customer service training for Crafts Alive vendors; and most recently a workshop in Latin American cross cultural interaction that was held at The Moorings.